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Administration · Customer Service · Event Management

Hanifah Jihad Yogatama Tourism Graduate · Doha, Qatar

Tourism graduate from Universitas Pendidikan Indonesia (UPI) with hands-on experience in hospitality, administration, tourism programs, event coordination, guest relations, logistics, and public-facing services.

🌍 Based in Qatar · Open to opportunities in Indonesia, Qatar & worldwide
🇶🇦 Doha · 🇮🇩 Indonesia · Worldwide opportunities
About

Organized, adaptable, people-focused.

I enjoy supporting smooth daily operations, helping guests and stakeholders, coordinating details, and contributing to well-organized events and services.

Profile

My background combines administration, hospitality, tourism, and event operations. Through professional, internship, organizational, and volunteer experiences, I have developed strong communication, coordination, documentation, and service skills.

Detail-Oriented Reliable Communicative Proactive Service-Oriented

Core Expertise

Administrative Support Document Verification Public Communication Event Coordination Data Entry & Reporting Appointment Scheduling Employee Assistance Guest Relations
Experience

Professional journey.

Selected work and internship experience from Qatar and Indonesia.

Receptionist — Delta Corporation Qatar

Delta DC Office · Qatar
January 2026 – Present
  • Welcome visitors, clients, and staff and manage front desk inquiries.
  • Handle calls, emails, appointments, meetings, office calendars, filing, and correspondence.
  • Coordinate with internal departments and support general administrative operations.
  • Manage weekly catering requests, DHL courier coordination, and Ooredoo/Karama service payments.

Administration Intern — Embassy of Indonesia in Qatar

Doha, Qatar
September 2024 – April 2025
  • Processed employment-related documents including contracts, work permits, and worker data.
  • Verified information, managed data entry, and maintained organized employee databases.
  • Handled public inquiries and complaints related to employment and labor matters.
  • Supported appointments, meetings, embassy events, mobile services, and on-site documentation.

Finance Intern — Grand Tjokro Bandung Premiere

Bandung, Indonesia
January 2024 – August 2024
  • Assisted the Finance team with daily transactions and inventory control.
  • Inspected incoming goods, recorded discrepancies, and monitored stock movement.
  • Organized PR-PO files and daily market lists by date and supplier.

Administration — PT. Alegra Ridho Nusantara Co

Cilegon, Indonesia
January 2021 – December 2022
  • Handled company emails, invoice-related data, and monthly expense documentation.
  • Reviewed and updated lease administration procedures.
  • Managed database administration and supported data integrity.

Treasurer — Student Representative Council (DPM KM MRL)

Universitas Pendidikan Indonesia · Indonesia
2022 – 2023
  • Supported organizational administration and financial documentation as Treasurer.
  • Coordinated records, activity needs, and team communication across student programs.
  • Contributed to event preparation and collaborative activities with student representatives.
Projects & Events

Selected field experience.

Filter the cards to explore event, tourism, hospitality, and coordination work.

2025 · Event

Qatar AgriteQ Exhibition

Supported administration, event materials, booth setup, exhibitor/vendor liaison, inquiries, technical needs, and visitor data collection.

Event Operations
2024 · Hospitality

Qatar Hospitality Exhibition

Welcomed visitors, shared information on hospitality and tourism services, guided guests through booth displays, and supported visitor engagement.

Guest Relations
2024 · Diplomatic Event

Indonesian Diplomatic Reception

Assisted ambassadors, diplomatic guests, and VIP attendees while coordinating with protocol and supporting venue readiness and guest flow.

Protocol Support
2023 · Tourism

Sedusa Tourism Village Exhibition

Handled logistics, transportation, schedules, supplies, activity support, and documentation for a village tourism visit.

Logistics Coordination
2023 · Event

UPI Graduation Event

Served as liaison officer, guiding attendees, coordinating staff activities, sharing schedules and procedures, and handling guest inquiries.

Liaison Officer
2023 · Tourism

Sidaya Village Tourism Event

Supported tourism product development, visitor preference research, local coordination, activity planning, and promotional material preparation.

Product Development
Skills

Tools for smooth operations.

A mix of administrative, communication, event, and digital capabilities listed in the CV.

Professional Skills

Administrative Support
Documentation & coordination
Public Communication
Guest & stakeholder interaction
Event Coordination
Operations & liaison
Document Verification
Accuracy & organization
Data Entry & Reporting
Records & monitoring
Time Management
Scheduling & prioritization

Technical Tools

Microsoft Office
Office productivity
Google Workspace
Docs, Sheets & Drive
Outlook
Email & coordination
Canva
Graphic design
CapCut
Video editing
Excel
Data organization
Education

Academic foundation.

2021 – 2025

Bachelor of Tourism

Universitas Pendidikan Indonesia (UPI)

GPA 3.72 Tourism 144 Credits
🎓 Academic documents available below
🎓
Academic Document

Bachelor's Degree Certificate

Official Diploma · Universitas Pendidikan Indonesia

📑
Academic Record

Academic Transcript

Management of Resort and Leisure · GPA 3.72

Certifications & Recognition

Proof of learning & experience.

Selected certificates, training completion records, participation certificates, and a professional recommendation.

Professional Training

CDMP — Certified Digital Marketing Practitioner

LKP Syntax Training Centre · 16 May 2025

Training Completion

Administrasi Perkantoran untuk Persiapan Sertifikasi BNSP

YEC · 3 September 2026 · 3-hour program

On-the-Job Training

Accounting Department

Grand Tjokro Bandung · 10 January – 10 July 2024

C
Coursera Project

Get Started with Canva

Coursera Project Network · 23 July 2025

Coursera Project

Preparation for Job Interviews

Coursera · 3 September 2026

Participation

Qatar Hospitality Event

Embassy of the Republic of Indonesia in Qatar · 12–14 November 2024

Organization

DPM KM MRL — Membership

Bendahara Umum · Period 2023–2024

Professional Recommendation

Letter of Recommendation

Ambassador of the Republic of Indonesia · Doha, Qatar · 25 March 2025

+ More certifications

This section is ready for additional certificates you may want to add later.

Contact

Let’s connect.

Open to opportunities in administration, customer service, event management, tourism, and hospitality. Based in Qatar and open to opportunities in Indonesia, Qatar, or anywhere worldwide.